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typical throttling speeds around Nashville for unlimited folks?
psycroptic
Miembro

Hi. I have a grandfathered unlimited plan in nashville and am using a galaxy S3. recently, all of my speedtesting apps report an average of 3-4mbps, and occasionally will be as low as 0.05mbps. When I got this s3, the rep at the store told me i should get a minimum of around 5mbps. Initially I was getting a full 25-35mbps, but since a few months ago speeds have been exceedingly low. I had the SIM card replaced but that had no effect. Another rep at a different store called someone higher up who was supposedly an "engineer",  and I was told that because I use a considerable amount of data, I could be throttled quite heavily.

So is this what I'm running into? Or might this be another issue, like a radio problem with the phone or on verizons end? Because 50kbps is quite painful to use... slower than dialup

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Re: typical throttling speeds around Nashville for unlimited folks?
tikibar1
Líder Sénior

Verizon doesn't throttle 4G like they do 3G.  Did you see this thread where it could be related to congestion?

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Re: typical throttling speeds around Nashville for unlimited folks?
psycroptic
Miembro

yeah i saw that.... no there isn't a pattern to it. I can be downtown, in a suburb, on the outskirts. doesn't seem to matter. In particular, I can have a full 5 bars and still be getting 2mbps. Funnily enough, I usually get a higher upload than download. up is ~6mbps.

what do you mean by "Verizon doesn't throttle 4G like they do 3G."?

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Re: typical throttling speeds around Nashville for unlimited folks?
tikibar1
Líder Sénior

3G data usage can be 'optimized', but it isn't on 4G.  From the Customer Agreement:

Additional Disclosures
Estamos implementando tecnologías de optimización y de transferencia de códigos en nuestra red para transmitir archivos de datos de una manera más eficiente, lo cual permitirá que la capacidad de la red beneficie a la mayor cantidad de usuarios posible. Estas técnicas incluyen hacer menos caché de datos, usar menos capacidad y ajustar el tamaño de videos de manera más apropiada para el dispositivo. El proceso de optimización es indiferente del contenido en sí y al sitio web que lo proporciona. Si bien invertimos mucho esfuerzo para evitar el cambio de archivos de textos, imágenes y videos en el proceso de compresión y si bien cualquier cambio al archivo probablemente sea imperceptible, es posible que el proceso de optimización afecte la apariencia en la que el archivo se muestra en su dispositivo. For a further, more detailed explanation of these techniques, please visit www.verizonwireless.com/vzwoptimization

Verizon Wireless se esfuerza por ofrecer a sus clientes la mejor experiencia al usar nuestra red, que es un recurso compartido entre decenas de millones de clientes. Para lograrlo, si usas una cantidad de datos extraordinaria y estás dentro del 5% de usuarios que más datos usan, podemos reducir tus velocidades de transmisión de datos periódicamente por el resto del ciclo de facturación vigente y siguiente, con el fin de garantizar un rendimiento de alta calidad de nuestra red para otros usuarios en ubicaciones y horarios de mayor demanda. Nuestra gestión proactiva de la red de Verizon Wireless está diseñada para garantizar que el 95% restante de los clientes de datos no se vea afectado negativamente por el consumo de datos desorbitante de unos pocos usuarios.

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Re: typical throttling speeds around Nashville for unlimited folks?
psycroptic
Miembro

right, that was basically what the engineer guy said. i would think that it wouldn't go down to .05mbps though....

what's kind of frustrating is the lack of information about it, though. When is my data getting reduced? At how much should it be reduced? Is it slow right now because of network problems, interference, or throttling? At what level of data usage does the reduction begin? all of the reps that i've talked to so far haven't been able to answer any of these... for example, i kinda wish i knew when the reduction would start, so i could plan my usage accordingly...  i have an unlimited plan and i enjoy using it, so i stream a fair amount of media on the phone, but i don't obviously have to do that and would absolutely do less of it if i could know that i would get usable speeds...

not to mention i find it somewhat strange/annoying that in that highlighted clause from the agreement, I will get throttled not only during the current billing cycle, but the next one after that as well? even if i haven't "used too much" of the unlimited data during the second cycle... but i digress.

thanks for the input. i'd kinda like to wait for some official vzw input, then i'll mark this solved.

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Re: typical throttling speeds around Nashville for unlimited folks?
vzw_customer_support
Asistencia al cliente

Hi there psycroptic!

Having blazing fast speeds is definitely great for your Galaxy S3! Let's make sure we figure out where your speeds have run off to together. As mentioned it is possible to have Network Optimization if your data usage is high, but it shouldn't be constant unless you're always on a tower that may have lots of users. Here's more information on Network Optimization: http://bit.ly/PQYjyp

I definitely want to deep dive in to this! I've followed you. Can you please hover over my icon, follow me back, and then send me a Direct Message with your phone number and account verification (password or last 4 of social security). This will allow me to review your account so we can figure out what's going on together.

¡Gracias!

MelissaM_VZW
Please follow us on Twitter @VZWSupport

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Re: typical throttling speeds around Nashville for unlimited folks?
4gsoslow
Miembro

Hey Psy, like tikibar said, you're not alone.  These issues are also happening in Murfreesboro.  My 4G is absolutely useless Monday-Friday during business hours.

https://community.verizonwireless.com/thread/800771

https://community.verizonwireless.com/message/998054

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