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Where/how can I report poor 4G LTE data coverage in a specific location in Tucson

dilbertaz
Sr. Member

Is there somewhere online that I can report a data coverage issue or a number to call?

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Re: Where/how can I report poor 4G LTE data coverage in a specific location in Tucson

Snn5
Líder Sénior

You could post the zipcode here and call verizon on the phone.  Just in case others near you experience the same.

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Re: Where/how can I report poor 4G LTE data coverage in a specific location in Tucson

dilbertaz
Sr. Member

Zip code is 85742, specifically the Southwest corner of Thornydale & Linda Vista at Mountain View High School

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Re: Where/how can I report poor 4G LTE data coverage in a specific location in Tucson

Community Manager
Community Manager

dilbertaz, I want to make sure that you are getting the best connection we have to offer. I was able to review the area and it looks like you should have stellar service. Are you having issues only indoors or outdoors as well? ¿Qué tipo de dispositivo tienes? Are you having issues with just data or with voice/text as well? Please keep us posted.

KevinR_VZW
Follow us on Twitter @VZWSupport

Re: Where/how can I report poor 4G LTE data coverage in a specific location in Tucson

dilbertaz
Sr. Member

Coverage at Mountain View High School at this intersection is almost non-existent both indoors and outdoors, my daughter says she does get service in one building that is close to Thornydale otherwise pretty much unusable. In traveling to/from Mexico this past week we had far better 4G coverage in the vast expanses of open highway than she gets at school, I realize open expanse is easier to get coverage but sad that we were literally in the middle of nowhere on reservation lands with excellent coverage when in town coverage is not so great (even at my house lucky to get a single bar, maybe two outside, 1 mile from the school).  She doesn't make calls while at school and texting seems to work well enough to be usable.

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Re: Where/how can I report poor 4G LTE data coverage in a specific location in Tucson

Community Manager
Community Manager

We appreciate all the additional details, dilbertaz. I'm glad you were able to receive stellar service on your trip. There's a lot of factors that can contribute to signal variations in one area that may not effect another but we do have a great Network Team that's always on the look out for places we need to improve. Indoors, however, will be a bit tricky since many of those factors will be beyond our control. Since you mentioned this happens outdoors as well as about a mile away, when did this service difficulty begin? If you visit www.speedtest.net from the area, what are your speed results?

JenniferH_VZW

Síguenos en Twitter www.twitter.com/vzwsupport

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Re: Where/how can I report poor 4G LTE data coverage in a specific location in Tucson

dilbertaz
Sr. Member

We are new to Verizon so it is not new just new to us.  Sprint actually worked a little better on the school campus.  At my house about a mile away outside using speedtest mobile app (ookla) I get ping of 79ms, 2.13Mbps Down and 3.11Mbps Up right now, inside 571ms 0.11Mbps 1.77Mbps.  I'll have to have my daughter run the speedtest around the school and see what happens.  Data coverage at my house isn't a big deal since I have wifi but call quality isn't great and it is the only way I have of making calls at my house.

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Re: Where/how can I report poor 4G LTE data coverage in a specific location in Tucson

Community Manager
Community Manager

dilbertaz,

We definitely want you to have a grat experience with us. Please let us know of your daughter's findings around her school! We look forward to hearing back from you.

SandyS_VZW
Follow us on Twitter @VZWSupport

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Re: Where/how can I report poor 4G LTE data coverage in a specific location in Tucson

karenrosa907
Miembro

My daughter's phone is only working with wifi. Her zip code is 85745. Can someone help us?

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Re: Where/how can I report poor 4G LTE data coverage in a specific location in Tucson

Community Manager
Community Manager
karenrosa907, I rely on my daughters phone to work so I can contact her, anytime! Let's figure this out, together. I reviewed this area and found no service issues reported. Which phone does she have with us? Which services are only working when she's connected to Wifi? When did this issue first begin?
TanishaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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