cancelar
Mostrar resultados para
Busca en su lugar
Quieres decir:

What are the details of the data allotment on my new plan?

rempson
Novice

Recently I signed up for Play More Unlimited.  When showing the outline of the plan, it states 25 GB Premium Data and also lists 15 GB Hot Spot.  Does this mean 25 GB + 15 GB?  I assumed that it did, but noticed when I used 4 GB on my hot spot (letting granddaughter watch Netflix on my tablet),  the app now reflects an additioanl 4 GB of data used, plus this number is also reflected in my hot spot usage.  Hoping to clarify.

Also when I signed up,  5G Unlimited was included in my plan at not extra cost.  If/when I get a 5G phone to replace my 4 LTE phone, will it automatically be inluded without additional cost? 

Thank you much. 

Etiquetas (2)
0 Me gusta
1 Solution

Respuestas correctas

Re: Questions about My New Plan

Ann154
Expert

The 15 GB LTE hotspot data counts toward the 25 GB premium data. 

Item 1 under the Plan features. 

"What happens when I use up the 15 GB limit for Mobile Hotspot? Can I buy a Data Boost with Play More Unlimited?

Con el nuevo Play More Unlimited, tienes una asignación de 15 GB de datos 4G LTE para hotspot móvil por cada ciclo de facturación:

 

Una vez que hayas usado los 15 GB de datos 4G LTE, la velocidad de los datos del hotspot móvil se reducirá hasta 600 Kbps durante el resto del ciclo de facturación.

Otros datos continúan a velocidades 4G LTE hasta que alcances los 25 GB.

Puedes comprar Data Boost en una línea para obtener 5 GB más de datos a velocidades 4G LTE para el hotspot móvil para usar hasta el final de tu ciclo de facturación. Learn more about Data Boosts.

 

Ten en cuenta que un Data Boost no amplía tus velocidades de datos 4G LTE para usar en servicios que no sean el hotspot móvil. Once you've used 25 GB of data/month on a Play More Unlimited line, in times of congestion your data may be temporarily slower than other traffic."

 

https://www.verizonwireless.com/support/play-more-unlimited-faqs/

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

View solution in original post

Re: Questions about My New Plan

Ann154
Expert

The 15 GB LTE hotspot data is part of the 25 GB LTE premium data.

 

The 5G access is $10 per month extra, but is free for a limited time. 

 

https://www.verizonwireless.com/plans/unlimited/

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Questions about My New Plan

tbschimel
Miembro

The premium data is just a faster version of data available. In one cycle (a month) if you exceed 25gb of data you will go into standard (slower) data. If you use under or stay within 25gb it will always be the premium (faster) data signal. 

The hotspot is not your usable data. A hotspot is when you use your phone for other devices to connect to your device as a mobile WiFi connection. So you get 15gb of data to use the phone as a hotspot, once it runs out you either buy more or turn the hotspot off and wait until next month for a replenish. Note that streaming videos will use an exceedingly high amount of data. Such as 4K Netflix uses about 4gb of data per hour of viewing. A hotspot connection will also be significantly slower than most ISP WiFi connections. 

5G is included in the plan, if your phone has 5G abilities it will automatically pickup the 5G signals and use the 5G when applicable. You need to be around 5G Verizon towers, if the area you're in only has 4G, then it will use 5G and upgrade to 5G within range of the signal providers. If it says it's included; it's no additional cost. 

Re: Questions about My New Plan

Ann154
Expert

The 15 GB LTE hotspot data counts toward the 25 GB premium data. 

Item 1 under the Plan features. 

"What happens when I use up the 15 GB limit for Mobile Hotspot? Can I buy a Data Boost with Play More Unlimited?

Con el nuevo Play More Unlimited, tienes una asignación de 15 GB de datos 4G LTE para hotspot móvil por cada ciclo de facturación:

 

Una vez que hayas usado los 15 GB de datos 4G LTE, la velocidad de los datos del hotspot móvil se reducirá hasta 600 Kbps durante el resto del ciclo de facturación.

Otros datos continúan a velocidades 4G LTE hasta que alcances los 25 GB.

Puedes comprar Data Boost en una línea para obtener 5 GB más de datos a velocidades 4G LTE para el hotspot móvil para usar hasta el final de tu ciclo de facturación. Learn more about Data Boosts.

 

Ten en cuenta que un Data Boost no amplía tus velocidades de datos 4G LTE para usar en servicios que no sean el hotspot móvil. Once you've used 25 GB of data/month on a Play More Unlimited line, in times of congestion your data may be temporarily slower than other traffic."

 

https://www.verizonwireless.com/support/play-more-unlimited-faqs/

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

View solution in original post

Re: Questions about My New Plan

rempson
Novice

Thank you so much for clarifying that for me.   I really do not use much data at all,  but wanted clarification as my DIL and granddaughter are also on my account with the Do More plan and I explained it to them as 50 GB + 15 GB.  I will let them know.

Thanks again.

 

0 Me gusta

Re: Questions about My New Plan

rempson
Novice

Thank you for all of your information.  I am coming off of the 5GB for $55 single line plan and wanted to fully understand my new plan, so thank you for that.

0 Me gusta

Re: Questions about My New Plan

Community Manager
Community Manager

Those are excellent questions, and we're happy to assist. The Hotspot usage does count toward the 25GB high priority data limit of the plan, they are not separate. We wouldn't be able to speculate at future pricing regarding the 5G service. StanleyC_VZW

0 Me gusta