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Slow Data Speed Redmond and Renton WA

danfosmire
Miembro

Speed in Redmond Washington and Renton are looming pretty bad.

I had swapped from ATT to verizon and have noticed terrible speeds both indoor and outdoor at work. Additionally slow speed at home indoor and outdoor.

I have an unlimited plan and am not at the throttle cap yet. It is painfully slow to even download a 1Mb photo. It seems like upload is barely able to get anything.

My phone is a new samsung GalaxyS10+. Data saver is off.

Here is my current speed in Redmond. Zip 98052.

Screenshot_20191106-175021_Speedtest.jpg

These results mirror what I additionally have at home in Renton WA. Zipcode 98057.

Is there anything that can be done about this? With ATT I was at least getting 20Mbps on my old iPhone 5s, and that was on a cheaper plan. This is near unusable.

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Re: Slow Data Speed Redmond and Renton WA

danfosmire
Miembro

Here is the test results from my home in Renton. Zipcode 98057.

https://www.speedtest.net/my-result/a/5458396286

Is there an application to report slow service for verizon or GPS pin areas where there is issues?

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Re: Slow Data Speed Redmond and Renton WA

SLYFIELJ
Miembro

I live in Renton as well (98059 Renton highlands).  While I have no issues at home I do know the area north of the library on the cedar river has some issues, not sure why. I ride the bus so I know there are certain trouble spots. I wish there was an app to report service issues. 

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Re: Slow Data Speed Redmond and Renton WA

danfosmire
Miembro

Here's another sample of problem data in redmond. 98052 https://www.speedtest.net/my-result/a/5460411937

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Re: Slow Data Speed Redmond and Renton WA

Community Manager
Community Manager

Hello danfosmire, we know how inconvenient a slow data connection can be, and we'd love to help. We don't see any outages in the area. When did the problem start? How are your other services working (calls, texts)?

 

UbaldoJ_VZW

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Re: Slow Data Speed Redmond and Renton WA

danfosmire
Miembro

The problem has been happening since day one of my service in the described areas. My partners phone is also affected by it. Calls and texts get through.

 

As previously shown in the speed tests it seems like the upload rate it bad in the area.

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Re: Slow Data Speed Redmond and Renton WA

deloused
Sr. Member

Move, or change carriers 

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Re: Slow Data Speed Redmond and Renton WA

Community Manager
Community Manager

That is definitely not the experience we want you to have with your service. What we suggest you to do is to run a Device Health Check, please look for results showing an exclamation mark, tap to expand and view recommendations, keep us posted.

https://www.verizonwireless.com/support/knowledge-base-206364/

MariaV_VZW

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