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Samsung SCH-LC11 constant disconnects

Novice

I just received mine yesterday and used it most of the day with almost no problems. Now it constant;y disconnects, to the point where it is unusable. Anyone else run into this problem?

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Re: Samsung SCH-LC11 constant disconnects

Sr. Member

Thank you everyone for your extensive feedback on this issue. Blitz313, it appears you have done all you can as far as troubleshooting is concerned. At this point, we would need to speak to you directly, and file a Trouble Ticket to get our Network Repair Bureau involved. Please PM me with a number where you can be reached, and I will be happy to contact you to begin this process. Pedimos disculpas por los inconvenientes que esto pueda ocasionar. 

 

Gracias, 

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Re: Samsung SCH-LC11 constant disconnects

Miembro

Define what you mean by disconnect...   Are you talking about the WiFi signal dropping, getting disconnects (resets while browsing using it), or is the 3G/4G signal dropping.

 

 

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Re: Samsung SCH-LC11 constant disconnects

Novice

The 3G/4G signal. Wifi hasn't been a problem, I can still access the admin page when the signal drops off. 

 

I am widening if I am just in a bad location, even thought I am in the same location as yesterday. Is there a way to tell what the signal strength is?

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Re: Samsung SCH-LC11 constant disconnects

Miembro

The lights are not very useful for that.

 

Even the bars (or boxes) on the Admin page near the top is vague... however

 

you can go to Configuration -> Diagnostics and then select Modem Details and it will output a bunch of lines.

 

It will look something like below with the Signal for EVDO and LTE being what you are looking for.

 

MDN:         +CENSORED
ESN (hex): CENSORED
Channel: 0
P_REV Indicator: 0
PRL ID: 15010
Band Class Type: 13
ERI Version: 5
Dormancy: FALSE
Signal - EVDO: 0
Signal - LTE: 98
Battery Level: 85
Battery Charging: 1
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Re: Samsung SCH-LC11 constant disconnects

Miembro
Same problem here, I'm located in Miami FL. I also have a Pantech UML290 and it works better (still has some problems but I can live with them).
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Re: Samsung SCH-LC11 constant disconnects

Miembro

Does your 4G light stay green or is it going red? Mine stays green but I lose internet of any kind, very annoying!

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Re: Samsung SCH-LC11 constant disconnects

Miembro

I have the same issue, mine stays green but no internet connection.

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Re: Samsung SCH-LC11 constant disconnects

Miembro

Seems like a device or sw issues with this device if others are experienceing the same issue.

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Re: Samsung SCH-LC11 constant disconnects

Miembro
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Re: Samsung SCH-LC11 constant disconnects

Miembro

Going back to the Apple store today to see if they have any other ideas....

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