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Phone says I have 2-3 bars of 4G, but I have little to NO service.
elich
Enthusiast - Level 2
‎07-22-2017 08:11 PM

I'm extremely frustrated. For the past several weeks, my boyfriend and I (both Verizon customers, both have Droid Turbo phones, on separate unlimited data plans) have been getting little to absolutely no service even though our phones both say we have anywhere between 2 to full bars of 4G.

He pays over $100 a month and is getting NO service! How is this happening, how is this okay? We're both so fed up with the frustration of not getting any service from our devices. 2 bars of 4G should be plenty enough to load a webpage or watch a video or send an email. But even having 3 bars of 4G doesn't get us ANYWHERE! It takes 15 minutes to load 10 seconds of a video on Netflix.

Almost considering canceling our plans and switching to a new carrier. We live on the road and don't have a solid wifi set up, so data is our only option to do what we need to for our work and leisure lives.

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Re: Phone says I have 2-3 bars of 4G, but I have little to NO service.
lukevinyl
Specialist - Level 2
‎07-23-2017 09:04 AM

How much data have you used so far in your bill cycle??

If you have reached the data -reprioritization limits this might be the cause....

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Re: Phone says I have 2-3 bars of 4G, but I have little to NO service.
THOCLA24
Enthusiast - Level 1
‎07-23-2017 09:33 AM

I have the same issue.  I left sprint to come back to Verizon because they had the better service, boy was that a mistake.  It now cost me a bunch more money and the acual level of service is worse!  I'm ready to pull my hair out. 

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Re: Phone says I have 2-3 bars of 4G, but I have little to NO service.
lukevinyl
Specialist - Level 2
‎07-23-2017 09:49 AM

That doesn't mean anything in the context of the OP's post. I have asked them how much data they have used to see what the actual issue is. So you can't say you are having the same issue based on the info that was given, which is that they have slow speeds-- this could be caused by many many things.....

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Re: Phone says I have 2-3 bars of 4G, but I have little to NO service.
elich
Enthusiast - Level 2
‎07-23-2017 10:01 AM

Around the time it started happening, I hadn't even used 20GB, but the problem persisted past "using" a little over 25GB. I hadn't even reached the throttle limit of 24GB when the issue started. And then a week ago my billing cycle reset and still nothing, the service did not get any better.

In the recent past, my boyfriend has been able to get up to 80+GB of functional service before he was really throttled. Why is this issue starting now?

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Re: Phone says I have 2-3 bars of 4G, but I have little to NO service.
vzw_customer_support
Customer Service Rep
‎07-23-2017 10:13 AM

ELICH,

We definitely don't like to hear of such service issues. You deserve blazing fast speeds wherever you are! What is the zipcode that this happens in? Does it happen both indoors and outdoors?

- JosephT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Phone says I have 2-3 bars of 4G, but I have little to NO service.
lukevinyl
Specialist - Level 2
‎07-23-2017 10:20 AM

I do know VZW was not strictly enforcing these "soft caps" initially. I  know that they certaily are now however. If you are on the new unlimited plan after you use 22GB on a smartphone and 10GB on a "data-only" device, you are at risk of having data re-prioritisized....

Are you and your boyfriend on the same new Verizon Unlimited plan??

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Re: Phone says I have 2-3 bars of 4G, but I have little to NO service.
elich
Enthusiast - Level 2
‎07-23-2017 10:33 AM

Thanks for getting a hold of me Joseph. It's mostly indoors in our mobile

home, but we never use to have this problem until recently - the past 3

weeks. It was happening a bit while we were in Virginia (zip code 24091)

and now we're in Ohio (zip code 44086). Our service is really slow outdoors

and pretty much everywhere we go, but basically non-existent in our home.

On Jul 23, 2017 1:13 PM, "vzw_customer_support" <forums@verizonwireless.com>

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Re: Phone says I have 2-3 bars of 4G, but I have little to NO service.
vzw_customer_support
Customer Service Rep
‎07-23-2017 10:59 AM

ELICH,

Thank you. That was my next question, so we appreciate knowing it's been the past 3 weeks. Is it just data that's affected or do you have any issues with voice/text as well? Just to clarify, this is happening to any other lines on the account too?

JosephT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Phone says I have 2-3 bars of 4G, but I have little to NO service.
elich
Enthusiast - Level 2
‎07-23-2017 11:43 AM

Well anywhere from the past 3-4 weeks, I don't know exactly how long. But

no my voice and text are fine, no issues with that. Just the data

connection. And I don't think any of the other lines on my plans have been

having this issue. Just mine and my boyfriend's phones - we live together

but are on separate plans.

On Jul 23, 2017 1:59 PM, "vzw_customer_support" <forums@verizonwireless.com>

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