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LTE Home external antenna

SkyWalker20
Miembro

Does anyone know how to order this antenna?  I only get 2 out of 5 bars on my modem.  Talking to support on the chat and on the phone do not even know what I am talking about.  The antenna is the one on this page.

 

https://www.verizon.com/support/knowledge-base-232597/

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Re: LTE Home external antenna

vzw_customer_support
Asistencia al cliente

We appreciate the hyperlink and for reaching out, SkyWalker20. Let us probe more if you don't mind. With the 2-5 bars, do you receive a 4G/LTE signal? What specific issues are you experiencing and has this always been the case with this modem? 

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