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Finally convinced support they had a network problem

Miembro

After several extended outages, tens of calls, multiple tickets, and physically testing signal next to several towers, I was able to convince support that my problems were not a problem on my end, but rather a systemic/tower problem.

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Re: Finally convinced support they had a network problem

Miembro

Posting some proof...

Late July (late Aug it was so bad my router couldn't connect/collect stats):

https://docs.google.com/open?id=0B116FHeys179cEstdGxNb2VXVGc

Speeds were 5 down/3 up (when I could connect)

Last night:

https://docs.google.com/open?id=0B116FHeys179Q0lGZjVpT3JySUE

14 down/8 up

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Re: Finally convinced support they had a network problem

Miembro

A little over a month and I'm still averaging 14 down/8up. Thanks for not changing anything Verizon!

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