As an update to this. I tried the zBoost but it didn't work any better so I ended up paying full price to buy a 3G LG that they were giving a way for free when calls to support and visits to the store yielded no help. At least it works with the extender so I can make and receive calls. I'm under contract for about another 18 months and will give them time to hopefully come out with a reliable solution. If they don't, I'm thinking that T-Mobile's wi-fi calling feature on some of their phone might be my best bet if VZW doesn't want to help me.
Okay, I have the Network Extender and The Samsung Galaxy SIII. For the longest time the NE worked great, but it would also be in 3G. Now something very strange happened today. Phone setting, not used, checked phone for calls and took notice it showed 4G and only 2 bars. So, NE all blue lights, no problem there. dialed #48 and it said You are under Network Extender coverage?! okay, if the NE is not compatible with 4G, how the heck am I showing 4G and still be under network extender coverage? Called Verizon and they are totally stumped. I did make several calls and no problems. Now here's what I am wondering, if 4G is picking up a closer signal then the gps extender, will it drop the extender and connect to 4G? BUT next situation, I am NOT suppose to have 4G in my area?! confusing.....
Hey community!
I hope I can shed some light on our network extenders. I personally use one of the older models that only broadcasts the voice network, so I am very familiar with them. They are a great resource when you do have dimishied indoor coverage!
Currently the Network Extender that we have avaialble is compatible with our voice and 3G networks, not 4G. It has the avaialbility for up to seven channels, however, they are split between voice and 3G. You can have up to four 3G channels (i.e. four devices connected and using the 3G network from the Network Extender) or six voice channels (i.e. six devices using the Network Extender for voice calls). The last channel is used for 911 calls only. If you already have a two devices using 3G on the Network Extender and 2 others making calls, the fifth device must either connect to a nearby tower or the call may not connect.
You can have a Network Extender work with a 4G device, however, since it is not compatible with the 4G network, it will only boost the signal for a 3G network. Since you are able to use the 4G network and the voice network at the same time (just like calls and internet at the same time on a 4G device in a 4G area), you can have 4G signal and be connected to one of the voice channels on the Network Extender at the same time. This is how it is possible to show 4G and be under network extender coverage as well.
In regards to the 4G coverage in your area, psf1957, it may be that we expanded faster than we thought. You also might be in a fringe area that can get 4G depending on different variables. So I would be exstatic that you have a great new phone running on a super fast network!
We offer the Network Extender to anyone that needs it and meets all the qualifications to have the device (having high-speed internet ect.). On occasion we may not recommend it as a solution for your situation. Each situation is different and there may have been different factors as to why the Network Extender was or was not offered. We can recommend that if you have a 4G device, in a 4G area, and you do need additional coverage in your home to go with a Network Extender, however, it will not give you the coverage that you are used to. We want you to have the best coverage available. I would keep up to date on Verizon Wireless News for more ifnormation on any other Network Extenders avaialble.
There are of course, third party boosters that you may purchase, however, we cannot support these products. We do not have training on them thus we cannot support and troubleshoot them. Of course, if there are network issues in the area, we are absolutely able to handle those for you as soon as possible!
I hope this has helped answer some of the questions in this forum here. Thanks all the great posts!
MichelleG_VZW
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MichelleG_VZW: That is what is happening here. The NE is working great for voice calls. But also, can use 4G for data. Love it. thank you for the explanation. And the 4G is great!!!
Pam, a Very happy Verizon customer.
>>>You can have a Network Extender work with a 4G device, however, since it is not compatible with the 4G network, it will only boost the signal for a 3G network. Since you are able to use the 4G network and the voice network at the same time (just like calls and internet at the same time on a 4G device in a 4G area), you can have 4G signal and be connected to one of the voice channels on the Network Extender at the same time. This is how it is possible to show 4G and be under network extender coverage as well.<<<
HUH??
Bluntly: you can use network extender in 4G area. But it will only be used for voice and texts. Data will continue on 4G.
Mine has been working great. Have 4G data, but making calls it will pick up the 3G same for texts, ALTHOUGH it will show 4G on phone. No dropped calls, etc. Great connections.
I have a Motorola Droid Razr, my husband has an iPhone... I have multiple issues with service on my phone, I've had several trouble tickets issued with no resolution, repeated dropped calls, text messages won't go through (message not sent error), phone never rings, but all of a sudden I have a voicemail, I get that red circle with a line through it for minutes at a time showing absolutely no service! My phone has already been replaced once.... that didn't solve my issues. My husband RARELY has a dropped call or issues.
After all of that Customer Service told me they don't guarantee a signal inside of a structure. I don't care about 4G, I usually switch to wifi in the house anyway. BUT I need my phone to work as I rely on it heavily. I wasn't offered any discount or rebate for purchasing the network extender at $250! I DO NOT want to have to buy yet another phone or a device to make my phone work, where other phones have no problem working.
It doesn't work in YOUR house, YOU will have to find a solution to YOUR problem.
trade the phone, sell the phone, buy another one on ebay for cheap.. but a NE.. buy a landline if you need service in your house that bad.
Hey cowboy thanks for the intelligent response. Unfortunately, attitudes such as yours are precisely what is wrong with the cell phone industry these days!
I just ordered an extender. I don't need it for data, I use wifi but I want if for my voice calls. It'll work for that, correct?
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