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4 bars of 4G LTE but no internet. (W/ unlimited plan)

Newyork1900
Miembro

I have three phone lines with the sharing unlimited plan (grandfather plan) but very often have no internet reception before reaching 22GB usage. I called the customer service and was told that internet speed may slow down in times of congestions (de-prioritization) even before reaching 22GB. I was never informed about it and I can't find any information like that on Verizon website. This is how Verizon is treating loyal customers and this is the service I receive when paying over $180 every month. I'm definitely switching to AT&T. 

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Re: 4 bars of 4G LTE but no internet. (W/ unlimited plan)

vzw_customer_support
Asistencia al cliente

Nobody here wants you to go, the unlimited plan we introduced in February 2017 has the following features:
https://www.verizon.com/about/news/get-unlimited-data-network-you-deserve-verizon
When did you get your unlimited plan?

 

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