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3G Speeds for over a Year
mech1121
Enthusiast - Level 1
‎10-12-2019 07:08 PM

This service is Worthless and has been under 300KBS on Average over the past year. Customer Service was contacted on different occasions and says it's "Tower Maintenance" FOR 6 MONTHS??? in different cities and States?? This seems to be a violation of many Contracts held by 4G LTE users and violates TOS, FCC and Fair Trade Practices 

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Re: 3G Speeds for over a Year
vzw_customer_support
Customer Service Rep
‎10-14-2019 07:50 PM

It is importannt that your device performs the way you need it to, Mech1121. Has this been occurring evbberywhere you go, or only in a specific location?

 

PeterP_VZW

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Re: 3G Speeds for over a Year
m541366
Enthusiast - Level 2
‎10-14-2019 08:53 PM

The speed and reliability here in El Paso Texas is the worst ever!  

My son just purchased the 10, expensive phone, and we can't even use it to capacity.  

So frustrating, can't make calls and this situation is not changing, but the bill keeps coming!!!

 

 

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Re: 3G Speeds for over a Year
glitchedpixel
Specialist - Level 1
‎10-14-2019 10:14 PM

My service is perfectly fine in spite of having the lowest priority in data. Ever considered your phone has a defective sim card, modem or antenna?

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Re: 3G Speeds for over a Year
vzw_customer_support
Customer Service Rep
‎10-17-2019 05:47 AM

It's our priority to provide a seamless network experience and we are concerned to hear that you are experiencing challenges with your data connection. We would love the opportunity to help you in any way we can. Can you tell us a little more? What services are being impacted? 

 

RachelM_VZW

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