Let me first say that I have been a Verizon Wireless customer for over a decade and have had no issues with them whatsoever. I took advantage of the new iPhone trade in program sending in my old iPhone 4s. I received the packaging to send it back and followed all of the instructions, I took my very good condition phone out of the case, turned off find my iPhone (verified by Apple), and reset the phone to factory settings to protect my own data then sent it back. I waited 2 weeks to get any kind of response that they had received it, once they did they gave me a credit of $36 with the following reason:
"LCD is not working - Screen is cracked/damaged, Activation Lock not deactivated"
The problem is that now there's nothing I can do, I'm at the mercy of their word against mine. I called their support and the issue is being "escalated" with their support team which involves them emailing me back within "7-10" business days, I couldn't even talk to someone about it over the phone which really bothers me. There may be nothing I'm able to do (except change providers when my contract is up) but thought I would come on here and warn everyone to go to the store as their mail program is a scam.
