Welcome to the Verizon Wireless Community. This is a peer to peer community where customers can post questions and share solutions.
As a member of the Verizon Wireless Community, You Can:
- Get answers to questions about your account, device and more.
- Comparte tus conocimientos.
- Follow other community members, Topics, Sub-Topics and Threads.
In an effort to help deliver answers more quickly, we ask that all members of the community abide by the Verizon Wireless Terms of Service. Following these rules will help ensure the quality of the community content.
To sign in or register for the community:
Click the Sign In/Registerlink at the top of the page
To sign in with your MyVerizon Account, enter your user ID or mobile number and click the “Sign In” button. Once you have clicked the “Sign In” button, you will be taken to the screen below where all of your information will be pre-populated. All you have to do is click “Create Account” and you are officially a Verizon Community member.
If you do not wish to register with your My Verizon credentials or you do not have a My Verizon account, you can still participate in the community via a Community Member Account. To register with a community member account:
- Click on the tab “Community Member Account” and click the link “Register as a Community Member” below the sign in button. For more information on registering with either a My Verizon account or a Community Member account, use the question marks next to the header on each tab.
- Fill out all required fields
- Click “Create Account”
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Setting up your profile is the first step to becoming an active member in the community, and you can earn points and badges. Your user profile gives other community members an opportunity to learn about you. You can update the information in your profile at any time.
To set up your profile:
- Click on your name at the top of the screen and select Edita tu Perfil from the dropdown menu.
- Click the “Profile Info” tab
- Complete all the required fields before saving your profile, enter the device you are currently using along with your operating system (make sure your profile is complete so you can earn your first badge!)
- Click Save.
To upload a photo and choose your avatar:
- Click the Avatar & Photos tab at top left of the edit profile page.
- Click Add Photo under primary photo.
- Browse for and select a photo that you'd like to upload.
- Click Upload & Continue.
- Use the cropping tool to crop the photo as you wish and click "Crop Photo."
- If you’d like to use this photo as your avatar, click "Yes" under update avatar. Otherwise, click "Finish."
- Avatars personalize your activity by showing up in lists, activity streams and comments. Select the avatar you want to use, or add your own avatar.
- Once you have uploaded your photo and selected your avatar, click "Finish." Congrats, you just earned your first badge!
To add skills:
Adding skills to your profile gives other members insight into what expertise you can bring to the community
- Click "New Skill" on the far-right side of your profile page.
- You can separate multiple skills by a comma or using the enter key.
- Click "Add" after entering all desired skills.
Once your profile is complete you have the option of editing your Preferencias to specify which activity you would like to receive email notifications regarding. Navigate to your Preferencias via the drop-down menu next to your name.
Account Preferences help you decide what activity you would like to receive e-mail notifications on. Use the yes/no or on/off dials to determine which notifications you would like to receive.
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Explore the Community: Begin your community experience on the homepage. Our navigation at the top of the page is the first step to finding what you are looking for. This Static Navigation will help you locate community content from the Home page, Topics, Sub-Topics and Thread pages and will be available to you throughout your entire journey in the community . You can use the “Explore” tab to access Topics, Content, People and Community Announcements. You can also access your “My View” page, which provides a personalized view of community content that is most important to you.
In addition to allowing you to search the community, the search bar allows you to access to your frequently viewed, recently viewed and bookmarked content quickly and easily.
Home Page Navigation
The Home Page navigation allows you to quickly access popular areas in the community. We have listed the destination for each icon below.
Getting Started: The getting started guide is an onboarding guide for new members and will also help existing members get the most out of their community experience. Access this guide at any time by clicking ‘Getting Started.”
Topics: Quickly take you to content related to specific devices, accessories and other important areas.
Questions: Quickly allow you to search both answered and unanswered questions in the community.
Rewards: Rewards are a great way to become more involved in the community. In this section you will learn about our Points, Leaderboards and Badges.
Inbox: Quickly takes you directly to your Community Inbox, where you can get updates on discussions you have created, commented on and followed.
Community Marquee: Scroll through our marquee to see community announcements like our Featured Member and Member Spotlight.
Trending Now: See which four topics and sub-topics are most popular in the community right now with our “Trending Now” carousel.
To select an operating system, device or other topic, use one of the icons listed below. Specific devices are located within their respective operating systems. (iPhone® is under Apple®, Motorola and Samsung devices are under Android™, etc.)
Topics and Sub-Topics
You can locate content about specific Operating Systems, Devices, Verizon Wireless Services and My Verizon topics within our Topics and Sub-Topics. Navigating into a Topic or a Sub-Topic page is where you can truly get the most out of your community experience. Click on the “Engage” tab below to learn more about interacting with customers and content.
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When you navigate to a Topic or a Sub-Topic page, you will see the following:
On a Topic or Sub-Topic page, there are several ways to engage:
FollowYou can follow a Topic or Sub-Topic by clicking the Follow button. By clicking this button, you will receive alerts when new content is posted in the Topic or Sub–Topic you choose to follow. These alerts will appear in your community inbox and your e-mail inbox depending on your account preferences.
I Want To:
To simplify your engagement experience, use the “I Want To:” Section. This section quickly allows you to complete the following actions:
- Click “Ask a Question” to get engaged with the Topic or Sub-Topic.
- Select “View All Contributors” to see which community members are engaged with this Topic or Sub- Topic.
- Click “View All Questions” to see answered and unanswered questions about this Topic or Sub- Topic.
- Click “View Answered Questions” to see solutions about this Topic or Sub-Topic.
Topic and Sub-Topic Navigation
In addition to the “I Want To” section, all Topic and Sub-Topic pages have a static navigation. This navigation helps you find relevant content within the page.
Overview: This tab will always direct you back to the Topic or Sub-Topic page.
Content: The Content tab displays an individual list of all content within a Topic or Sub-Topic and enables you to filter content by type.
People: This tab shows a list of community members that are engaged with a specific Topic or Sub- Topic.
Actions: Use the actions menu to engage in the Community within a Topic or Sub-Topic. You can access the Actions menu from the static navigation or from the right rail on all Topic and Sub-Topic pages.
About: About simply shows you a description of the Topic or Sub-Topic page.
Share: Share allows you to invite other members to view a Topic or Sub-Topic page.
Ask a Question Feature
The Ask a Question field looks like your standard search bar, but there is much more to this feature.
Enter your question in the Ask... field (i.e. Ask Android, Ask Apple, Etc.) on any Topic or Sub-Topic page. If there is already a solution to your question, the solutions will automatically appear. If there is no solution to your question, simply click the “Ask It” button (You must be registered or logged in) and your question will automatically become a brand new thread.
Ask a Question/Start a General Discussion or Share Tips and Tricks
To engage, click on the “Ask a Question” link in the “I Want To” or “Actions” menu. By default, “Ask a Question” will be selected. You also have the option of “Starting a General Discussion.” If you choose to ask a question, enter your question in the subject line (make it short and sweet), add any additional information regarding your question in the body of the post. You can add tags to your post to make it easier for other members to find. Finally, click “Post” and your question or discussion automatically becomes a thread.
When a question is asked or a discussion is started, a Thread is created. The Thread Page is where the majority of your engagement will take place. If you ask a question or start a discussion, other members can offer solutions or provide feedback. You can interact with individual threads by following, sharing, bookmarking and liking them.
Follow: Follow a thread to get notifications in your community inbox and your e-mail inbox, depending on your account Preferences.
Share: You can bring relevant content to the attention of others by Sharing a specific question or discussion. You will be asked which community members you’d like to share this individual thread with. Type in the name of the member you want to share your content with and select them from the populated list.
Bookmark: Bookmarking lets you easily return to content without having to search for it again. To locate your bookmarks, click the Search Bar and click “Bookmarked.”
Likes: Liking is a quick and easy way to express appreciation for content in the Community. Click Like on the initial question, discussion, status update or any other content you find compelling.
'I Have the Same Question' Feature
If you see a thread that features the same question you do, simply click the “I Have the Same Question” link to automatically follow that question. Once you have clicked the “I Have the Same Question” link, you will receive alerts in your community inbox and e-mail inbox (depending on your account preferences) when new content or solutions are provided.
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