Field Force Manager

Know what’s happening and when with remote teams in the field.

What it is

Field Force Manager lets you locate, monitor and communicate with mobile workforces for greater visibility and efficiency.

Man in manufacturing facility using tablet

Field Force Manager provides greater insights into what’s happening in the field with your remote team. Verizon offers application programming interfaces (APIs) that enable you to integrate payroll, invoice, travel reimbursements and other back-office apps and business processes into your mobile workforce management tasks.

With improved visibility into your field service operations, you can make better-informed decisions based on up-to-date information to help mobile workers and remote teams stay productive, help improve safety and control costs.

Field Force Manager has GPS technology capabilities built in, so you can use its location-based service to determine who’s best suited for a job based on proximity, availability and skills—all to shorten routes, control fuel costs, manage overtime and boost customer satisfaction.

Benefits

Simplified coordination

Coordinate job details with your remote team to help improve on-time arrival rates.

Streamlined processes

Monitor worker hours with mobile timesheets and use digital verification for faster billing.

Scalable solution

Select the solution to fit your needs with help from our workforce management solutions and productivity experts.

Time management

Improve time management by reviewing jobs in progress, verifying hours worked and approving timesheets.

Features

Workforce connections

Assign and dispatch jobs directly to employee mobile devices.

Simplified coordination

Schedule customer visits and manage jobs, timetables and routes.

Easy verification

Verify the service performed, provider, receiver, date, time, location and duration.

Advanced tracking

Track inventory, productivity, payroll costs, job performance and service satisfaction.

Automated documentation

Record reimbursable mileage, parking and tolls, and digitally send data to the office.

Electronic paperwork

Record hours, view assignments and collect delivery signatures electronically.

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Why choose us

Work with a network leader.

#1

America’s most reliable 5G network¹

 

 

99%

U.S. population covered by our 4G LTE network²

#1

by J.D. Power for wireless network quality³

Resources

Case Study

How industry and government use Field Force Manager

Healthcare, transportation and distribution, construction and government organizations need near real-time insight into what’s happening in the field.

Jun 8, 2018 ,  10 min read

Read the study

Lead the way with a more efficient mobile workforce.

Your employees, products and services have to be in the right place at the right time to provide the best customer experience. With the right management tools and resources, you can do it.

Get solution brief

Infographic

Why mobile employees love Field Force Manager

Understand the top benefits of using the Field Force Manager mobile app.

Jun 25, 2018,  3 min read

View infographic

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FAQs

Workforce management solutions help you manage workforces deployed in the field, to streamline operations and boost efficiency. Workforce management solutions enable you to:

  • Stay in constant contact
  • Coordinate and report on every job
  • Capture and send accurate information with mobile forms
  • Document proof of services provided
  • Use skills-based job scheduling
  • Dispatch and monitor jobs
  • Receive preconfigured alerts
  • Quickly update and communicate availability
  • Stay informed by pinpointing current location and geofence area
  • Save worker location and job information
  • Summarize worker location activities with alerts and manager reports

Field Force Manager helps you:

  • Know where your mobile workers are and dispatch jobs directly to their devices
  • Coordinate job details with your team to help improve on-time arrival rates
  • Manage customer requests, keep customers informed, automatically collect feedback and provide proof of service and delivery
  • Improve time management by reviewing jobs in progress, verifying hours worked and approving timesheets
  •  Track inventory, payroll, job performance and customer satisfaction by collecting data on customizable mobile forms

Mobile workers can use the Field Force Manager app to easily connect to your back-office applications to report job and customer data. 

The mobile app can also help employees:

  • Receive, accept and report their assignments
  • Fill out and send mobile forms with job-specific data
  • Take photos, capture signatures and scan barcodes
  • Follow turn-by-turn directions to job sites
  • Digitally record shift and break time
  • Accurately track mileage, parking and toll expenses

Field Force Manager provides near real-time insights, so you can:

  • Transform field services operations
  • Improve customer service
  • Boost efficiency across your workforce

Let’s
connect.

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¹ Most reliable 5G network based on more first-place rankings in RootMetrics’ 5G data reliability assessments of 125 metro markets conducted in 2H 2022. Tested with best commercially available smartphones on three national mobile networks across all available network types. Your experiences may vary. RootMetrics rankings are not an endorsement of Verizon.

² Based on 9.15.2019 U.S. Census population data.

³ Verizon Wireless received the lowest rate of reported problems in the J.D.Power 2022 US Wireless Network Study - Volume 1 (tied in the Southwest) of customer's perceptions of network performance with wireless carriers. Visit jdpowers.com/awards.