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4G LTE SIM Card FAQs

[Preguntas frecuentes]

Información General
  1. What is a 4G LTE SIM card?

    A Subscriber Identity Module (SIM) card is a small "smartcard" that is inserted into a Verizon Wireless-certified 4G LTE device. The SIM card contains your subscriber profile, which includes details about your plan and features. The SIM card also lets you access our 4G network.



  2. ¿La tarjeta SIM puede almacenar fotos o documentos?

    No, the SIM card has very limited storage, typically 128K to 256K. As such, the amount of content stored on the SIM card is minimal, focusing primarily on subscriber or service related information.



  3. How do I activate my 4G LTE SIM service?

    If you ordered a device online or through Customer Service you'll need to activate your service before you can use it. Para hacerlo, simplemente llama al (877) 807-4646 desde cualquier teléfono y sigue las indicaciones para iniciar el servicio.

    Business customers should call (800) 922-0204 to initiate service.

    Have your receipt available; you'll be asked to confirm information from it.



  4. ¿Cómo instalo la tarjeta SIM?

    Most devices today come with a SIM card already inserted in the device. Simply follow the activation instructions that came with your device. If you need to insert the SIM card, then you should find instructions in the SIM packaging, or you can also refer to the Guía del usuario that came with the device.



  5. Is my 4G LTE SIM card compatible with any existing Verizon Wireless 3G device?

    No, 4G LTE SIM cards are only compatible with Verizon Wireless-Certified 4G LTE devices.



  6. Is my 4G LTE SIM card compatible with any other provider's device?

    It's unlikely. You may be able to take a Verizon Wireless device to another carrier and get a new SIM card with that carrier. However, you would have to check compatibility with the carrier first.



  7. Can I use my Verizon Wireless 4G LTE SIM in more than one device?

    Yes, the Verizon Wireless 4G LTE SIM card contains all of your subscriber information, so the SIM card is portable and can be used in any Verizon Wireless-certified 4G LTE device. All usage will be billed to the account associated with the 4G LTE SIM card.



  8. Can I use my Verizon Wireless 4G LTE SIM card in a 4G LTE device not purchased from Verizon Wireless?

    Yes, you can use your Verizon Wireless 4G LTE SIM card in any device, as long as it is a Verizon Wireless-certified 4G LTE device. Visit www.verizonwireless.com/certifieddevice to find out if your device is compatible with your SIM card and to explore eligible price plans. Once you've activated your SIM card on an eligible plan, you'll need to insert it in your device.

    If you're not sure how to insert a SIM card into your device, you can refer to your device's Guía del usuario or one of our simulators. Select your device from our Índice del simulador page, and then select the "Inserting the SIM Card" simulation.

    Note: Your SIM card may already be activated. If you removed it from another active device and didn't deactivate it, then it's still active. All you need to do is insert it in your new device.



  9. How do I secure my 4G LTE SIM card?

    The Verizon Wireless 4G LTE SIM card can be secured by using a Personal Identification Number (PIN). Using the SIM PIN can prevent unauthorized usage of your 4G device. The 4G LTE SIM PIN is disabled by default, but you can create your own PIN on your device. The steps to do this on each device may vary, but you will likely find the option to set up a SIM PIN in the Security menu of your device's settings.

    Once created, you'll need to enter the PIN before you can use the 4G LTE device. The PIN will be requested when you turn your device on for the first time or if the SIM card is transferred from one Verizon Wireless-Certified 4G LTE device to another.



  10. Tengo un SIM PIN, pero no lo recuerdo. ¿Qué hago ahora?

    In My Verizon, go to the Mis Aparatos page and click My PIN and Unblocking PUK in the right column. Here you can view your SIM PIN and PUK.

    If you have already entered the PIN 3 times unsuccessfully, you'll need to obtain the PIN Unblocking Key (PUK) online (i.e., through My Verizon, My Business Account or Verizon Enterprise Center).

    Note: If the PUK is entered incorrectly 10 times, the SIM card will no longer work and must be replaced.



  11. ¿Qué precauciones debo tener con el manejo de la tarjeta SIM?

    Éstos son algunos consejos para manejar la tarjeta SIM:

    • Evita tocar los conectores dorados siempre que sea posible.

    • Don't bend the SIM card.

    • Los contactos dorados deben estar correctamente alineados con los contactos dorados del aparato. An angled cut-off notch on the SIM card indicates the orientation of the SIM to the device.

    • If the SIM card is incorrectly inserted, or an incompatible SIM is inserted, you should see an error message, such as "SIM Card Failure" or "No SIM card inserted. Please insert SIM card."

    • Mantén la tarjeta SIM limpia y seca todo el tiempo.

    • Evita las temperaturas extremas y los campos magnéticos.


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